To register your HiDow device, go to “Device Registration Page” and fill out the Registration Form.
Once submitted, you will receive a confirmation email with all your information.
If you spot a mistake in that confirmation email, please contact us here, and we will make all the necessary changes.
If you are having operation issues with your HiDow device, please view our Troubleshooting Guide.
You can also reach us via email at firstname.lastname@example.org.
If you wish to speak to our St Louis Customer Care Team Member, please contact us at 314-569-2888. Our hours are 9 AM to 5 PM Central Time Monday – Friday. We are closed on weekends and Federal Holidays.
Standard Term, 2 years:
The warranty covers defects in materials and workmanship under normal use for 2 years from the original end-user purchaser’s date of retail purchase (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, HiDow will either repair the defective unit or exchange the product with a new product or which has been manufactured from new or serviceable used parts.
Lifetime Warranty (awarded by a VIP Card):
- covers the battery, channel ports, buttons, and device integrity under normal use.
- does not cover accidental damage, such as screen damage, charging port damage, water damage, loss, etc.
Other important terms:
- Parts of consumable nature, such as pads, wires, and cables are not covered under the warranty.
- We will replace your device with the same model you originally purchased or an equivalent.
- A nominal processing fee may apply to all warranty claims.
Territory: Our Manufacturer’s warranty applies to the US and Canada only. If you reside in a different country, we will do our best to help you replace your device, so we encourage you to contact us via email, and we will work with you on a solution.
Please note that a shipping charge may apply to your warrantied device, as we are only able to offer free shipping to most claims within the USA with a 1-2 week delivery window. Expedited options are available for an extra charge. A shipping charge will apply to all non-US addresses, including Canada. We apologize for any inconvenience caused.
The only way to be sure that you are buying a genuine HiDow stimulator unit is by purchasing from an authorized HiDow retailer.
Many counterfeit dealers are trying to sell poor-quality fakes posing as genuine HiDow TENS/EMS stimulator devices.
Unauthorized dealers have been known to use the HiDow logo and product photography without our consent, making it difficult to distinguish an authentic HiDow product from a fake.
These counterfeit products are not approved by the FDA and may present a consumer’s health and safety risk.
Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.
Sales from Amazon, eBay, or a 3rd party site are not authorized.
HiDow is a registered trademark.
Purchases from trade shows, mall kiosks, or retail stores
HiDow retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store, you would need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.
You can return new, unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange or store credit.
Upon receipt of the returned item, we will thoroughly examine it and notify you via email within a reasonable period whether you are entitled to a return. A restocking fee will be applied.
If you are entitled to a return, a credit will automatically be applied to your original payment method.
Again, this will only apply to purchases made from www.hidow.com
Purchases from www.hidow.com for Swedish Posture Products:
These items are considered undergarments and can only be accepted for returns and exchanges within 15 days of delivery if in a new and unopened condition. That includes all tags, labels, and packaging. A restocking fee may apply. Otherwise, we cannot accept this item.
*** INTERNATIONAL CUSTOMERS ***
It is the buyer’s responsibility to provide a correct address. Once the order is marked as processing, we cannot make any changes to the address.
Please note that once the item has left the US and is in the destination country according to the tracking number scan, we cannot guarantee local delivery. If, for some reason, the item is returned to us as “unclaimed” or “address is incorrect” or another reason that is out of our control, we will not be able to refund the shipping charge. To have your item reshipped, we will need to collect the international shipping charge again. We apologize for the inconvenience and encourage you to email us before placing the order.
The buyer is responsible for import taxes, customs duties, clearance, and communication with the local authorities and delivery service to the final address.