WARRANTY AND RETURNS

Device Registration


To register your HiDow device, go to “Device Registration Page” and fill out the Registration Form.
Once submitted, you will receive a confirmation email with all your information.
If you spot a mistake in that confirmation email, please contact us here, and we will make all the necessary changes.

Warranty Service


If you are having operation issues with your HiDow device, please view our Troubleshooting Guide.

You can also reach us via email at info@hidow.com.

If you wish to speak to our St Louis Customer Care Team Member, please contact us at 314-569-2888. Our hours are 9 AM to 5 PM Central Time Monday – Friday. We are closed on weekends and Federal Holidays.

The warranty covers defects in materials and workmanship under normal use for 2 years from the original end-user purchaser’s date of retail purchase (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, HiDow will either repair the defective unit or exchange the product with a new product or which has been manufactured from new or serviceable used parts.

Territory: Our Manufacturer’s warranty applies to the US and Canada only. If you reside in a different country, we will do our best to help you replace your device, so we encourage you to contact us via email, and we will work with you on a solution.

Please note that a shipping charge may apply to your warrantied device, as we are only able to offer free shipping to most claims within the USA with a 1-2 week delivery window. Expedited options are available for an extra charge. A shipping charge will apply to all non-US addresses, including Canada. We apologize for any inconvenience caused.

The only way to be sure that you are buying a genuine HiDow stimulator unit is by purchasing from an authorized HiDow retailer.
Many counterfeit dealers are trying to sell poor quality fakes posing as genuine HiDow TENS/EMS stimulator devices.

Unauthorized dealers have been known to use the HiDow logo and product photography without our consent, making it difficult to distinguish an authentic HiDow product from a fake.
These counterfeit products are not approved by the FDA and may present a consumer’s health and safety risk.

Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.

Sales from Amazon, eBay, or a 3rd party site are not authorized.

HiDow is a registered trademark.

Return Policy


Purchases from trade shows, mall kiosks, or retail stores

HiDow retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store, you would need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.

Purchases from www.hidow.com for HiDow Branded Products:
We can accept returns from purchases made directly from www.hidow.com.

You can return new, unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange or store credit.
Upon receipt of the returned item, we will thoroughly examine it and notify you via email within a reasonable period whether you are entitled to a return. A restocking fee will be applied.
If you are entitled to a return,  a credit will automatically be applied to your original payment method.
Again, this will only apply to purchases made from www.hidow.com

Purchases from www.hidow.com for Swedish Posture Products:

These items are considered undergarments and can only be accepted for returns and exchanges within 15 days of delivery if in a new and unopened condition. That includes all tags, labels, and packaging. A restocking fee may apply. Otherwise, we cannot accept this item.