Warranties

Device Registration


To Register your HiDow Device, go to “Product Registration Page” and fill in the Registration Form.
Once Submitted, you will receive a confirmation email with all your information.
If you see that there is a mistake with the information you provided please contact us at manager@hidow.net and we will take care of it.

Warranty Service


If you are having operation issue with your HiDow device, go to our “Warranty Claim Page” and fill in the form. Once received, one of our representatives will contact you. You can also contact HiDow International at 314-569-2888 to speak with a HiDow associate who will walk you through some troubleshooting steps. If it is determined that warranty service is necessary, you can send in the defective device to HiDow’s warranty department at the address below.

Warranty covers defects in materials and workmanship under normal use for a period of 2 years from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, HiDow will either repair the defective unit or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts.

HiDow International
Attn: Service Dept. 
2555 Metro Blvd
Maryland Heights, MO 63043

Please include the following items with your return:

– Defective unit only (we do not need the box, pads, wires, etc. unless requested by customer service)
– Copy of your receipt showing the date, vendor, and amount paid/or copy of your VIP member card
– a brief note describing the reason for return.
– Return shipping address and phone number
– a check for $5.95 to cover the cost of return shipping.

**For service outside the warranty terms please contact the service department**

The only way to be sure that you are buying a genuine HiDow stimulator unit is by purchasing from an authorized HiDow retailer.
There are many counterfeit dealers trying to sell poor quality fakes posing as genuine HiDow stimulator devices.

Unauthorized dealers have been known to use the HiDow logo and product photography without our consent, making it difficult to distinguish an authentic HiDow product from a fake.
These counterfeit products are not approved by the FDA and may present a health and safety risk to the consumer.
Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.

Sales from Amazon, eBay or a 3rd party site are not authorized.

HiDow is a registered trademark.

REFUND POLICY:

Purchases from trade shows, mall kiosks, or retail stores

HiDow retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store you will need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.

Purchases from www.hidow.com
We can accept returns from purchases made directly from www.hidow.com.

You can return new, unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return.
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Again, this will only apply to purchases made from www.hidow.com


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